S-Drive

FAQ

S-Drive is a cloud file management solution that combines the managerial applications of Salesforce.com with Amazon’s secure file storage services.

There are three easy steps to start using S-Drive:   

  1. Visit Amazon Web Services. If you already have an account with Amazon.com, you can directly sign in. If not, take a few minutes to create an account.
  2. Follow the online instructions to specify payment details.
  3. Install the program. See our S-Drive video tutorials for complete instructions.

Files uploaded to S-Drive are stored on Amazon S3, which redundantly stores objects on multiple devices in multiple facilities to provide 99.999999999% durability and 99.99% availability. S-Drive has other built-in security measures to ensure that your corporate information is secure. Please see our security whitepaper for specific details.

No. S-Drive uses Amazon’s Access Control List to allow only private access to files.

You can store all kinds of media file of all sizes on S-Drive.

There are no storage limits. When using S-Drive Admin Tool, there are no upload limits.

S-Drive is affordable and competitively priced. To estimate your cost, go to our Pricing Page.

Yes, S-Drive supports attachments for all standard and custom objects. For example, if you want to use S-Drive for software delivery, you can create a custom object for software downloads. You can create S-Drive attachments to store installation files for customers and store these attachments under this custom object. You can also create as many folders as you need to organize these installation files, documents etc. See our Setup S-Drive for Custom Objects demo for detailed instructions about working with S-Drive and custom objects.

You can’t access files outside of S-Drive, however, you can either generate URLs or use Salesforce.com APIs to retrieve your files from other systems.

No, the Self-Service Portal is not customizable, therefore S-Drive can’t be used with it. However, S-Drive is fully integrated with all the features of the Customer Portal. Customers can use the Customer Portal to download the files stored on S-Drive that you make accessible to them. Customers can upload files of any type and size directly to S-Drive through the Customer Portal.

Yes, Amazon S3 storage costs are billed separately by Amazon. You can visit Amazon S3’s pricing page. AWS S3 pricing charged in parallel with S-Drive’s, so S-Drive’s pricing does not cover Amazon’s storage charges. You can get more information by visiting S-Drive Pricing Page.

Yes, the same S-Drive account can be used for both organizations. There are no charges for S-Drive usage in Sandbox organizations.

Yes it is. There is S-Drive functionality inside Salesforce app. When S-Drive users login to their Salesforce app on their phone, they can display the S-Drive folders files by clicking menu item “S-Drive Mobile”. Also, they can configure the Salesforce to display S-Drive attachments files on their standart and custom Salesforce objects. So, S-Driver users can browse through their files. They can open, delete, email and copy url seamlessly.

To view the policy policy, please visit S-Drive Privacy Statement.

When a customer decides to stop using S-Drive, the files in S-Drive remain stored in their own Amazon account. They will continue to have access but not through the S-Drive user interface. They can bulk download all of them from AWS directly. Also, all the file information (which file is associated to which record and what metadata is stored on the record is still in the customer’s own Salesforce account) can be exported out of Salesforce using a report.

For accessing AWS, customers can use the AWS console, AWS CLI tool or freely available tools such as cyberduck, CloudBerry or CoreFTP. These tools will allow access with no charge to the customer.

If you need assistance, please open a ticket with S-Drive.

For answers to questions not listed here, please visit our other S-Drive documents for detailed user instructions or send an email to info@sdriveapp.com

Technical Support