You are about to enable Service cloud but just realize that you need to communicate to your internal users, customers and/ or partners about limitations. Scratching your head on how to say that but it is what it is so you let it go “Please create a case and then add attachments later. And one more thing, you can only attach one document per case so choose wisely.”
Suddenly, all the excitement about Service Cloud implementation goes down the drain. People start booing about this digital transformation effort that you are pushing through…
Feel betrayed? Not anymore!
2.2 Release brings a unique component for creating cases with attachments. Moreover, you can attach as many files as you want. As always, there is no realistic size attachments (up to 5TB).