Companies can extend the case management features on service cloud to the Customer Portal and allow customers to exchange case file attachments with Customer Support Staff.
S-Drive can be integrated into Salesforce.com’s communities, allowing large digital content sharing with channel partners such as system integrators, ISVs, resellers and distributors or end users.
S-Drive allows users to place documents of any size on folders that can be structured in a hierarchy that can go as deep as you want.
Being a native app, S-Drive can be plugged into Salesforce.com’s marketing cloud to avoid file storage costs for digital assets and allow collaboration with third parties such as agencies.
S-Drive can store all customer-related documents such as account plans, strategic deal sheets, email attachments, customer call recordings in a centralized fashion.