Case File Management and Work Orders

Companies can extend the case management features on service cloud to the Customer Portal and allow customers to exchange case file attachments with Customer Support Staff.

Folder Management for Customer-facing Documents

S-Drive allows users to place documents of any size on folders that can be structured in a hierarchy without a folder limit.

Digital Content Delivery to Channel Partners

S-Drive can be integrated into Salesforce.com’s communities, allowing large digital content sharing with channel partners such as system integrators, ISVs, resellers and distributors.

Marketing Content Management

Being a native app, S-Drive can be plugged into Salesforce.com’s marketing cloud to avoid file storage costs for digital assets and allow collaboration with third parties such as agencies.

Data-driven Sales Team Management

S-Drive can store all customer-related documents such as account plans, strategic deal sheets, email attachments, customer call recordings in a centralized fashion.